Refund policy
Thank you for shopping at Accessoriva. We take great pride in the quality of our jewelry and accessories. Because our pieces are delicate and personal, we enforce a strict but fair return policy to protect both our customers and our brand.
1. Damaged or Defective Items (Our Guarantee)
If your item arrives damaged, defective, or if you received the wrong product, we will make it right!
If your item arrives damaged, defective, or if you received the wrong product, we will make it right!
- You must contact us within 7 days of delivery at support@accessoriva.com.
- Please include your Order Number and clear photo/video evidence of the damage or defect.
- Once verified, we will send you a 100% free replacement or issue a full refund immediately. You do not need to ship the damaged item back to us.
2. Change of Mind or Incorrect Size/Address
Because our items are processed and shipped immediately from our fulfillment centers, we do not accept returns, exchanges, or refunds for:
Because our items are processed and shipped immediately from our fulfillment centers, we do not accept returns, exchanges, or refunds for:
- Change of mind after the order has been shipped.
- Items ordered in the wrong color, size, or variant by mistake.
- Orders undelivered due to an incorrect or incomplete shipping address provided by the customer.
3. Cancellations
Order cancellations are only accepted within 12 hours of placing the order. Once the order has entered the fulfillment stage and a tracking number is generated, it cannot be canceled.
Order cancellations are only accepted within 12 hours of placing the order. Once the order has entered the fulfillment stage and a tracking number is generated, it cannot be canceled.
4. Contact Us
For any questions regarding your order, our dedicated royal support team is always here to help. Reach out to us at: support@accessoriva.com.
For any questions regarding your order, our dedicated royal support team is always here to help. Reach out to us at: support@accessoriva.com.